Our Policies

For any questions or issues regarding orders placed online at MashkoCollectables.com please e-mail us at: contact@mashkocollectables.com

In-stock orders ship within 24 hours from when the order was placed (or next business day).

We ship via USPS, and FedEx. No APO, FPO or P.O Box addresses.

View your shopping cart during checkout and enter your shipping address and hit "apply" shipping to see exact charges (no Credit Card information or checkout is required to view the shipping charges in the shopping cart).

Shipping & Handling is currently limited to the 48 contiguous U.S. states.

Tracking updates will be e-mailed for both Fed-Ex and USPS Priority shipping. Tracking is also available by singing-in to your account and viewing your order history.

 

PAYMENT
We accept Apple Pay, Visa, MasterCard, Discover, American Express and PayPal
 

RETURNS
Please contact us via e-mail if you wish to return an order. We must be notified within 7 days of receipt of your order if you wish to return an item. ALL returns of Resin Statues require a $25 re-stocking fee. Item(s) must be returned within 7 days from notification of return. Customers are responsible for return shipping charges. Shipping charges are not refunded.

 

Condition of Packaging
Mashko Collectables does NOT guarantee mint condition clamshell packaging. Mashko Collectables  ships the same quality product that can be found in retail stores. We cannot be responsible for minor creases, scratches, dents, bubble indentations, or other superficial imperfections to the packaging. If you desire "mint" packaging, you should purchase our products through a retailer where the product can be inspected before buying. If you believe your figure was damaged during shipping, please review our return policy, above.

Mint condition "clamshell packaging" is NOT guaranteed for toy figures purchased through the online store.

 

Credit Card Transactions and Refunds.
Mashko Collectables will charge your credit card when the order is placed. For Pre-Order and Back-Order items, your credit card will be charged the entire amount of the item in order to reserve the product once we begin receiving shipments at our warehouse.

PLEASE NOTE: For fraud protection, the credit card provided in the user account for all online transactions must belong to the user account holder.

Credit Card Refunds In the event that a credit card refund is required, Mashko Collectables will credit the original purchase price in U.S. dollars (plus shipping, when appropriate) to the original customer's registered credit card.

Mashko Collectables will credit a customer's banking institution within 7 to 10 business days of receiving the returned merchandise at our warehouse.

Credit card companies may sometimes take an additional 7 to 21 days to reflect a credit to a customer's account. If Mashko Collectables has confirmed a refund to your credit card account but the credited amount has not registered in the account, we recommend contacting your credit card company directly for more information. Additional Fees Due To Inaccurate Shipping Address Information Or Late Cancellation It is the customer's responsibility to maintain up-to-date billing information for their online accounts, including all pre-orders and waiting list orders. The customer is also responsible for canceling all unwanted orders or waiting list reservations before those orders are shipped from our warehouse. The customer will be responsible for any and ALL shipping and return shipping costs for any packages shipped incorrectly due to late cancellation of the order, or incorrect shipping information.

If your order is returned to our warehouse due to incorrect shipping information and you wish it to be re-shipped to you, you will be responsible for any additional nal shipping fees. If the order can be rerouted in transit to the correct address, you will be responsible for a re-direct fee of $10 per order, which is the amount our shipping company charges us. Any shipment requiring a signature upon receipt cannot be rerouted once in transit. 

 

Overdraft/Over-Limit Fees
Mashko Collectables is not responsible for any overdraft or over-limit fees that may result on a customer's credit card account due to delayed, misdirected or returned "Item Arrival" or "Processing Notification" emails.



Shipping Information
Shipping costs vary based on how much is ordered, as well as your zip code. The cost is calculated automatically during the checkout process in our online store. The online store also includes a Shipping Cost Estimator, located in your shopping cart. This will give you an estimated shipping cost at any time before your order is completed. The estimator can vary from the final charges you incur.

 

For additional questions, please contact Customer Support.